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Manager, Client Experience

Boston, Massachusetts, United States

Healthcare Communications Manager

What You Will Be Doing:

Our health team is seeking a Manager, Client Experience with healthcare industry experience and strong execution skills to implement integrated communications programs for our clients. In this role, you will contribute to bold strategies and lead activations that drive tangible business results, working on some of our largest and most dynamic clients in our network…and the industry.

We’re seeking a versatile, agile team member who can grasp bold concepts across health and science and execute with exceptional attention to detail.  Bring your ability to innovate, energy to get things done, and organization and prioritization to the table and join a 20+ Boston health team on multichannel communications for biopharma, life sciences and health technology clients.

Key responsibilities include, but are not limited to:

• Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
• Lead project management, ensuring all activities are moving forward and are within deadlines
• Coordinate among interdisciplinary team of research, creative, digital and media strategists
• Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Coordinate event and activation logistics across various settings with meticulous attention to detail
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports

 What we are looking for:

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives
• Fluency and/or familiarity with earned, digital and social media
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Strong budgeting and financial management skills
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals, product communications experience a plus
• Drive and self-motivation with a solutions-oriented mindset

Basic Qualifications

• At least 3-4 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
• Experience with pharmaceutical, biotech or medical device product communications strongly preferred
• The ability to manage multiple projects at various stages simultaneously
• Proven track record of exceptional writing and content development Be a self-starter who works well within a highly collaborative, multi-disciplinary team
• BA or BS in Public Relations, Communications, or in a related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Salary range: $78,000 – $88,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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